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Help Center

FAQ

SHIPPING

How do I track my package?

How long does it take for the order to arrive?

Why my purchases didn't come in one package?

My Delivery status didn't update. Why?

ORDERS

Can I cancel my order after it has been placed?

How do I place an order?

I've entered a wrong shipping address! Can I change it?

How do I checkout?

I’ve just placed an order. Where is my confirmation email?

PAYMENT

What payment methods does Rachelle Swimwear accept?

I don't have paypal but I have Credit/Debit Card, What should I do?

Is it safe to use my credit card online at Rachelle Swimwear?

RETURNS AND REFUNDS

What is your returns policy?

Are returns free?

How long does it take for my exchange / refund to be processed?

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